Policies

Purchase/Payment Information

In the case of direct purchase through the Magnolia Housewares web page, payment is due at the time an order is placed for items in stock.

Return Policy

All purchases through the Magnolia Housewares web site may be returned within 30 days  of the original purchase date. Please note that all returned orders will be subject to a minimum $10.00 or 10% restocking fee, whichever is less.

To return a product, you must obtain an RMA number by e-mailing customer service @ magnolia1321@bellsouth.net. No returns will be accepted without a valid RMA number. All returned items with the included RMA number must be shipped in its original package. Any items returned in any other type of container other than its original package (envelopes, bages,etc.) will be refused and the 30 day window will still be in force. The restocking fee will still apply if for whatever reason you refuse the package once it is shipped to you . If any item is damaged and is under warranty, we will replace it. The only exception to that is in the event an item is listed and sold "as is". In that event a full disclaimer will be made in the listing and you will accept the responsibility of an item purchased in that manner.

Damaged Items

We do our best to ship every item with the utmost attention to packaging. However, rarely an item may be damaged during shipment regardless of who may be at fault. If you have received an item that was damaged during shipment, you have no need to worry. Items that are received damaged  in shipment will be replaced at no additional cost to our customers. All damaged items must be reported within seven days of receiving the item and you then must follow the same process as in the return policy by contacting the customer service department or sending an e-mail to magnolia1321@bellsouth.net and obtaining an RMA number.

Shipping Information

All purchased items from Magnolia Housewares will only be shipped within the continental United States which include Alaska and Hawaii. No international orders are accepted at this time

Customer Assurance

All orders are processed through secured servers from the Authorize.net  web site. Your shopping cart pages are encrypted and all credit card numbers are not stored on any computer from Magnolia Housewares nor through  Authorize.net.